SUPPORT ✦
GET THE RUN CONNECTED AGAIN.
Short, practical checks for the issues most likely to show up during beta testing.
GPS blocked+
Open iPhone Settings → Motion Mirror → Location. Choose the access requested by the beta build and turn on Precise Location.
Coach not connected+
Confirm the coach has the correct session open and that both devices have internet access.
Waiting for coach+
Keep the session open. Ask your coach to open the dashboard for the same code.
Code not accepted+
Check all four characters. The code avoids easily confused letters and numbers.
Run not starting+
Confirm consent is checked, location access is available, and the session code is active.
Live map delayed+
Cellular conditions and GPS availability can delay delivery. Move to an open area and keep the session active.
Background tracking concern+
Reopen Motion Mirror and check that the run still shows as active. Do not force-quit the app during a run.
Run not appearing immediately+
Give the coach dashboard a moment to receive the final update, then ask the coach to refresh the saved runs view.
TESTFLIGHT FEEDBACK ✦
SHOW US WHAT HAPPENED.
Use TestFlight’s Send Beta Feedback feature and include the device, iOS version, run length, connection type, and what each person saw.
CONTACT SUPPORT
support@motionmirror.runMotion Mirror is not an emergency monitoring or rescue service. If a runner is in danger or needs immediate assistance, contact local emergency services.